Shipping policy

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Fast & Reliable Delivery

Simple, transparent delivery service for UK wholesale customers.

Delivery Information

  • Orders placed before 4:00 PM (Mon–Fri) are dispatched same day
  • Orders placed after 4:00 PM are dispatched next working day
  • Next working day delivery available across the UK
  • Deliveries operate Monday to Friday (excluding bank holidays)

Saturday Delivery

Saturday delivery is available for £4 + VAT. Orders must be placed before 1:00 PM on Friday.

Delivery Costs

Order Value Delivery Cost
£0 – £199 £4.00 + VAT
£200+ FREE Delivery

Delivery Restrictions

We currently deliver within the United Kingdom only. Some products may be restricted in certain areas due to regulations.

Order Changes

For address updates, cancellations, or changes, contact your account manager or email info@alttrade.co.uk as soon as possible.

Missing or Damaged Orders

Please report missing or damaged items within 24–48 hours of delivery. Our team will resolve the issue quickly.

Important Information

Opened products cannot be returned due to hygiene regulations. Delivery delays may occasionally occur due to courier issues.